Frequently Asked Questions
How is this vegan?
This is not your "regular" vegan gift box. Most options out there are boxes of consumable food items. Our items are lifestyle products that represent values vegan people share: a deep-care for the planet, cruelty-free practices, sustainability and a dash of pride/swag to boldly represent vegan vibes.
What is included in the vegan gift box?
This vegan gift box is curated with thoughtfully selected items, including a stainless steel water bottle (17 oz), a hardcover wood-free vegan journal (200 pages), an amber scented candle (6.3 oz), stainless steel straws in a recycled wheat straw box (cleaning brush included), a reusable mesh cotton bag, and a plush tufted coaster featuring the iconic "V" symbol (4.7" diameter).
Can I purchase individual items from the box separately?
Currently, the items in the vegan gift box are exclusively bundled. However, based on customer feedback, we are considering offering individual products for purchase in the future.
What is your return policy?
We aim for complete customer satisfaction. If you encounter any issues or are not happy with your purchase, please contact our customer support within 20 days for assistance.
For more information please check out our full return policy.
Do you ship internationally?
Currently, we offer shipping within US Continental. Stay tuned for updates, as we are actively working on expanding our shipping capabilities to reach more global destinations.
If you are interested about delivery outside USA please reach out at hello@lunaxlus.com
When will I receive my order?
Your order will be processed in just 1 day and you will receive an email notification within 24 hours to let you know that it's on the way!
Plus, enjoy free shipping on all orders within the Continental US. We ship via Priority Mail service, so you can track your package and expect a speedy delivery in just 1-3 business days.
For more information please check out our full shipping policy.
How can I customize it for a gift?
At the moment, this vegan gift experience comes as a carefully curated package. However, we are exploring customization options for future releases to make your gifting experience even more special.
Is the packaging of the vegan gift box eco-friendly?
Yes, our commitment to sustainability extends to the packaging. Our goal is to minimize environmental impact to ensure a positive and eco-conscious unboxing experience. The box is made from kraft paper, a renewable resource - it's 100% biodegradable, recyclable and intended to be reused. We do not use plastic or styrofoam in any of our packaging.
How do I clean some of the items in the box?
We suggest that you hand wash the bottle, straws and mesh bag with warm, soapy water before first use. A product insert with care instructions is included in the box.
How often do you release new vegan gift boxes?
We created a limited number of these boxes, each featuring unique and exciting items. We have plans to release new vegan experiences soon.
Follow us on social media and subscribe to our newsletter for updates on upcoming releases and special editions.
Still Need Help?
Please send an email to hello@lunaxlus.com or send a direct message using the contact form.